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sri16
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left speaker is not working

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15-bs0xx
Microsoft Windows 10 (64-bit)

Left speaker is not working , i even updated my audio (Realtek hd audio) software .

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KrazyToad
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@sri16

 

Please run an Audio Test from F2 Diagnostic and let me know if the left speaker works during the Test

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

Keep me posted 😊

KrazyToad
I Am An HP Employee

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sri16
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Hello KrazyToad

                          on pressing F2 (system diagnostic)  in main menu , I got the following tests

                                    

                                                      [  memory test  ]

                                                      [  hard drive check  ]

                                                      [ languge ]

                                                      [    exit    ]

 

  I did not get the audio test there , so plz tell me how to proceed....

 

   Thanks

                                         

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KrazyToad
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@sri16

 

You can download the UEFI or Windows Diagnostic from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412  under the Diagnostic Tab and then run the Audio Test

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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sri16
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hello KrazyToad

                          Initially only left speaker was not working ,now I cannot hear sound from both speaker .

Has u told to update the  UEFI or Windows Diagnostic , I have installed the  latest version and under the Diagnostic Tab and did run for  Audio Test and the audio test passed ...

 

plz help me to proceed further..

 

Thanks

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Raj1788
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@sri16

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system.

 

Backup your personal data before Resetting Your Computer.

 

Click on this link: https://support.hp.com/in-en/document/c04742289 

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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sri16
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Is there any other solution rather than resetting 

 

     Actual the problem is in the link below

 

https://drive.google.com/file/d/16gWPzwH9opkCqfY4DibslD48rapjRh06/view?usp=drivesdk

 

 

i.e, the speaker/headphone (in right bottom) is good untill the troubleshoot ,after the troubleshoot it shows audio is not dected

 

 

plz help in this matter 

 

 

thanks 

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Jeet_singh
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@sri16,

 

Let's try the steps recommended below.

 

Turn Off Audio Enhancements in Windows 10

 

In the taskbar search, type ‘Sound’ and select Sound Control Panel item from the list of results.
The Sound properties box will open. Under the Playback tab, right-click the Default Device – Speakers/Headphones and select Properties.

In the Speakers Properties box which opens, switch to the Enhancements tab, select the Disable all enhancements check box.

Now try to play your audio device. Does it work?

 

Also, try the steps recommended below.

 

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight Realtek Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.


Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

 

Lastly, uninstall the audio driver from the device manager and update the driver and BIOS using the HP support assistant.

 

You can update drivers on the PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Let me know if this helps!
Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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sri16
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Hello Jeeth_singh

                               

                                 In my system there is no enhancement tab and i receantly updated my BIOS version F.52  (Insyde)

using HP Support Assistant , from that time audio is not working . I also  restored the BIOS version (F.22 - old version ) but also the audio is not working 

 

 

Any other solution .......

 

 

Thanks

 

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Jeet_singh
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Let's try to perform a system reset on the PC.

 

You may follow the steps suggested in this support document for  - HP PCs - Resetting Your Computer (Windows 10)

 

For some reason, if this does not help then I would suggest you could try to use HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.

 

If this option does not work then you can follow this link: HP PCs - Obtaining PC Recovery USB Drives or Discs Or else you may contact our HP support team to help you order a set of recovery media for your PC.

 

HP support team can be reached on this link

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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