microphone is not working

[subani1]

my laptops microphone is not working

[zoey7886]

@subani1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the microphone not working! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP 15.6 inch Laptop PC 15-d5000 (model 4V9Y1AV) is experiencing microphone issues, here are some steps you can follow to troubleshoot and potentially resolve the problem:

1. Check Hardware Connections:

   • Ensure that there are no external devices blocking or interfering with the built-in microphone.
   • If you use an external microphone, verify that it is securely connected to the appropriate port.

2. Audio Settings:

   • Access the audio settings by right-clicking on the speaker icon in the system tray and selecting "Open Sound settings."
   • Under "Input," ensure your microphone is selected as the default input device.

3. Microphone Privacy Settings:

   • Navigate to the Windows "Settings" and click on "Privacy."
   • Under "Microphone," make sure that microphone access for this device is turned on, and that apps can access your microphone.

4. Device Manager:

   • Open "Device Manager" by right-clicking the Start button and selecting "Device Manager."
   • Expand "Audio inputs and outputs," find your microphone, right-click it, and choose "Update driver."
   • Restart your laptop after updating the driver to check if the issue is resolved.

5. Sound Troubleshooter:

   • Use the Windows built-in troubleshooter by going to "Settings" > "Update & Security" > "Troubleshoot."
   • Select "Recording Audio" and follow the on-screen instructions to detect and resolve issues.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

@subani1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the microphone not working! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP 15.6 inch Laptop PC 15-d5000 (model 4V9Y1AV) is experiencing microphone issues, here are some steps you can follow to troubleshoot and potentially resolve the problem:

1. Check Hardware Connections:

   • Ensure that there are no external devices blocking or interfering with the built-in microphone.
   • If you use an external microphone, verify that it is securely connected to the appropriate port.

2. Audio Settings:

   • Access the audio settings by right-clicking on the speaker icon in the system tray and selecting "Open Sound settings."
   • Under "Input," ensure your microphone is selected as the default input device.

3. Microphone Privacy Settings:

   • Navigate to the Windows "Settings" and click on "Privacy."
   • Under "Microphone," make sure that microphone access for this device is turned on, and that apps can access your microphone.

4. Device Manager:

   • Open "Device Manager" by right-clicking the Start button and selecting "Device Manager."
   • Expand "Audio inputs and outputs," find your microphone, right-click it, and choose "Update driver."
   • Restart your laptop after updating the driver to check if the issue is resolved.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,