microphone problem HP 17-cn0047ur

[YaTatiana]

Product Name - HP 17-cn0047ur (5CG1443YBS)

After updating  to Windows 11 24H2 x64, the built-in microphone stopped working, but the speakers work. I tried all the recommendations, nothing helped. I can only talk through the headphone microphone.

[Banlix]

1. Check microphone privacy in the privacy & security section of Windows settings.
2. Check default input in the system>sound section of Windows settings.
3. Make sure the microphone settings are according to the third image, or turn off the audio enhancements section on the microphone.

first imagesecond image

[YaTatiana]

Hi,

Thanks for the answer, but you're talking about the headphone microphone.

It works for me. I asked about the laptop microphone, it stopped working. I can't talk without headphones on Skype, Zoom, .etc.  The laptop microphone doesn't work, I can't be heard.

[Banlix]

Because I was using headphones at that time.

When I set the default input to the microphone array from the laptop, there was no problem either.

My device has no problems with audio input and output. When I set the default input to microphone array, it will use the laptop microphone, as will the default output, If I set it to speaker, the sound only goes to the laptop speaker.

[Banlix]

on your device, there is no microphone button?

The problem shouldn't be with the drivers either, as the microphone on the headphones should be working as well.

[YaTatiana]

I set the default microphone settings incorrectly. Thanks for your help.

[Banlix]

Ok, you're welcome.