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microphone problem

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H[ notebook - 15-bs658tx
Microsoft Windows 10 (64-bit)

laptops microphone is not working i tried all troubleshooting options but it's not working.

HP Support Agent
HP Support Agent
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@hulk_buster Welcome to HP Forums!

I have a few steps to help you out:


The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

  1. In Windows, search for and open Control Panel.

  2. Click Troubleshooting.

  3. Under Hardware and Sound, click Troubleshoot audio recording.


    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

  5. Select the device you want to troubleshoot, and then click Next.

  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

  7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

  1. Open Settings from your start menu.
  2. Click on Privacy in order to access all your privacy settings.
  3. Select Microphone from the left pane and then click the Change button.
  4. Now, turn on the microphone for this device.
  5. Turn on Allow apps to access your microphone.
  6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
  7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

  1. Open device manager, the fastest way is through the search bar:
  2. Open ‘Audio Inputs and Outputs’
  3. Left-click on your recording device.
  4. In the menu that opens up Click ‘Uninstall’.
  5. delete the driver. click apply/OK and then, restart the pc.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

I am an HP Employee

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Thanks. I had already run the troubleshooter and found it thought everything is fine. Ran it again anyway - no fault found.

I checked the Privacy settings and microphone was already turned on and accessible to Skype and other apps. 

 I checked Windows Updates and downloaded & installed latest, restarted, Also found & uninstalled the microphone device (driver not offered as an option) and restarted to reinstall.

Still when I do the Sound test nothing registers on the equaliser column, & test calls (2) to Skype indicate no audio is being detected at the microphone, ie no recording of my  voice test plays back.

Windows Speech reognition is now turned on, set to Sleep, Listen only for Start Listening. As I type it keeps sayoing what is that, & Try Saying Start listening. When I say Start Listening  it wakes up briefly, ignores me and goes back to sleepoing.


So unfortunately no high five yet. Thought the privacy might be the answer but not that simple in the event. This looks like a fault 

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HP Support Agent
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@CotswoldsJohn It looks like we've reached the end of the line, I suggest you back up all important information and perform a system reset to resolve any software complications or corruptions causing this issue: Click here for instruction,

If this doesn't work, I'm afraid we are looking at a hardware malfunction:


I suggest you talk to HP support and discuss your options:

follow the below steps to get started:


1) Click on this link -

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".


Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

I am an HP Employee

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