microphone volume keeps on reducing itself

[Atul_Verma1993]

My Bluetooth microphone volume keeps on reducing itself during meetings and calls. When reaching out to customer support, they preformed BIOS update, HPCR and what not, still the issue remains unsolved. Now even after sending IDR logs, they are again asking for the same. Please resolve this asap as this is hampering my work a lot.

[Max3Aj]

@Atul_Verma1993, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 I understand how frustrating it must be to deal with a microphone volume issue, especially when it impacts your work. Let's work through this together and try to resolve it.

Check Windows Communication Settings

Windows may automatically reduce volume during communication apps.

• Go to Control Panel > Sound > Communications tab.
• Select "Do nothing".
• Click Apply and OK.

Disable Audio Enhancements

Audio enhancements can interfere with microphone behavior.

• Right-click the Sound icon in the taskbar > Sounds.
• Go to the Recording tab.
• Select your Bluetooth microphone > Properties.
• Under the Enhancements tab, check "Disable all enhancements".
• Click Apply and OK.

Update Bluetooth and Audio Drivers

Ensure all drivers are up to date:

• Visit the official HP Drivers Page for your model.
• Download and install the latest:
  • Bluetooth driver
  • Realtek or AMD Audio driver
  • BIOS (if not already updated)

Run HP Audio Check

Use HP’s built-in diagnostic tool to detect and fix audio issues:

• Download and install HP Support Assistant if not already installed: HP Support Assistant | HP® Support
• Launch it and run HP Audio Check under the “Troubleshooting and Fixes” section.

Test with a Different Bluetooth Microphone

To rule out hardware-specific issues, try using a different Bluetooth headset or microphone and observe if the issue persists.

Fix Sound Issues | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support