• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY - 15-as100nx
Microsoft Windows 11


ever since i bought this laptop ive been seeing mictray errors. im not sure what to do.. when i press cancel and choose microsoft visual studio it says "invalid license, reinstall is required". looked online for solutions but to no avail. any help is appreciated. 

(pls see attached image)Screenshot 2023-09-20 081236.png

HP Recommended



Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.


It seems like you're encountering some issues with your HP ENVY laptop, specifically related to "mictray errors" and an "invalid license" error for Microsoft Visual Studio. Let's address these problems step by step.


1. MicTray Errors: MicTray is a component related to HP audio drivers. MicTray.exe is responsible for the microphone mute function. If you're experiencing errors with it, you can try the following steps:


Update Drivers: Ensure your audio drivers are up-to-date. You can usually find the latest drivers on HP's official website.

Disable MicTray: If you don't use the microphone mute function frequently, you can disable MicTray. To do this, press Win + R, type msconfig, go to the Startup tab, and uncheck the MicTray entry.

Reinstall Audio Drivers: If the issue persists, try uninstalling and reinstalling your audio drivers.


2. Invalid License for Microsoft Visual Studio: The "invalid license, reinstall is required" error usually indicates a licensing issue with Microsoft Visual Studio. Here's what you can do:


Check License: Ensure that your Visual Studio license is valid and hasn't expired. You can check this by logging into your Microsoft account associated with Visual Studio.

Repair/Reinstall Visual Studio: Sometimes, repairing or reinstalling Visual Studio can resolve licensing issues. Go to "Apps & Features" in Windows, find Microsoft Visual Studio, and select "Modify" or "Uninstall" to initiate a repair or reinstall.

Use Visual Studio Installer: If you have Visual Studio installed using the Visual Studio Installer, run it, and use the "Repair" option.

Check for Updates: Make sure you have the latest updates for Visual Studio. Sometimes, updates can address licensing problems.

Contact Microsoft Support: If none of the above solutions work, consider reaching out to Microsoft support for assistance with your licensing issue.


I hope this helps. 

Take care and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


HP Support 

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.