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‎12-24-2020 11:36 PM

HP Recommended
Product: laptop 15s du2002tu
Operating System: Microsoft Windows 10 (64-bit)

i had some corrupt system files so i clean reinstalled windows 10 on my pc. after the reinstall touchpad wasnt working i downloaded driver and fixed it but then i noticed that mute button's led wasn't working so i downloaded audio driver for it but the driver says driver is not supported in the this os version

 

1 REPLY 1

‎01-10-2021 11:34 PM - edited ‎01-10-2021 11:35 PM

HP Recommended

@Dipanshu6, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps:-

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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