cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 4
183
Flag Post

my airpods pro won't connect to my HP Envy laptop

HP Recommended
envy
Microsoft Windows 10 (32-bit)

My airpods pro paired successfully but it won't stay "connected".  So I can't listen use the airpods as an audio device...it won't stay connected!  I tried to re-connect, re-paired and the result is always the same.  It only stay "connected' for 3 seconds.  Help.

 

3 REPLIES 3
HP Support Agent
HP Support Agent
1,432 1,432 44 60
Message 2 of 4
Flag Post
HP Recommended

Hi@LeWaddler, Welcome to the HP Support Community!

 

the AirPods combination is not tested by HP. So, the functionality is not guaranteed.

 

connecting via Bluetooth should work.

 

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Reply
0 Kudos
New member
2 2 0 0
Message 3 of 4
Flag Post
HP Recommended

This did not solve the issue. The bluetooth recognizes the pods as paired but only stays connected for about 3 seconds before it goes back to displaying "paired" rather than "connected." I have posted a screen shot below before you tell me to uninstall and reinstall in device manager. Already done. Did not fix it.

Reply
0 Kudos
New member
2 2 0 0
Message 4 of 4
Flag Post
HP Recommended

Screenshot.png

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation