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LeWaddler
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Message 1 of 4
962
Flag Post

my airpods pro won't connect to my HP Envy laptop

‎12-30-2020 12:35 AM

HP Recommended
Product: envy
Operating System: Microsoft Windows 10 (32-bit)

My airpods pro paired successfully but it won't stay "connected".  So I can't listen use the airpods as an audio device...it won't stay connected!  I tried to re-connect, re-paired and the result is always the same.  It only stay "connected' for 3 seconds.  Help.

 

7 people had the same question
3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 2 of 4
Flag Post

‎01-03-2021 03:07 PM

HP Recommended

Hi@LeWaddler, Welcome to the HP Support Community!

 

the AirPods combination is not tested by HP. So, the functionality is not guaranteed.

 

connecting via Bluetooth should work.

 

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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sarahsmithbarry
New member
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Message 3 of 4
Flag Post

‎01-15-2021 03:08 PM - edited ‎01-15-2021 03:13 PM

HP Recommended

This did not solve the issue. The bluetooth recognizes the pods as paired but only stays connected for about 3 seconds before it goes back to displaying "paired" rather than "connected." I have posted a screen shot below before you tell me to uninstall and reinstall in device manager. Already done. Did not fix it.

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sarahsmithbarry
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Message 4 of 4
Flag Post

‎01-15-2021 03:12 PM

HP Recommended

Screenshot.png

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