my airpods pro won't connect to my HP Envy laptop

[LeWaddler]

My airpods pro paired successfully but it won't stay "connected".  So I can't listen use the airpods as an audio device...it won't stay connected!  I tried to re-connect, re-paired and the result is always the same.  It only stay "connected' for 3 seconds.  Help.

[praveenbv]

Hi@LeWaddler, Welcome to the HP Support Community!

the AirPods combination is not tested by HP. So, the functionality is not guaranteed.

connecting via Bluetooth should work.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[sarahsmithbarry]

This did not solve the issue. The bluetooth recognizes the pods as paired but only stays connected for about 3 seconds before it goes back to displaying "paired" rather than "connected." I have posted a screen shot below before you tell me to uninstall and reinstall in device manager. Already done. Did not fix it.

[sarahsmithbarry]