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elefe
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Message 1 of 2
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my audio output and input does not work

HP Recommended
HP ENVY x360 m6 Convertible
Microsoft Windows 10 (64-bit)

how do i check if my audio has been disabled in BIOS

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HI@elefe, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

 Please click on the hyperlink below to install 

  

HP Consumer Notebook PCs - Updating the BIOS

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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