my chromebook 11 microphone is not working with any app or camera

[mflowers28]

The microphone to my chromebook was working perfectly, but just one day as we try to do a video call they told me they couldn't hear me. I tried recording a video and there is no sound, only static noise. I tried video calling with another app and they told me they hear static noise they can't hear me good. Please help ..

[Riddle_Decipher]

@mflowers28 here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

Also, By default, your Chromebook is set to ask you when a web page wants to use the mic and camera. That's good because the setting is buried in the "advanced" section of the settings page. But you still might want to have a look to see what sites you've allowed or blocked and change things if they need to be changed. The settings are the same no matter which Chromebook you're using.

1. Open your Chromebook settings by clicking the gear icon in the system tray.
2. Open the Privacy and security section.
3. Click Site settings and you'll see a list of individual things that can be changed.

4. Scroll down the list to find Camera or Microphone. They each have their own settings page, but adjusting things is exactly the same for each.
    

   
    

5. At the top of the window that opens you can choose which device you're changing settings for. If you have a separate mic or camera plugged into your Chromebook, make sure to adjust the settings for both it and the built-in one.

6. Next, you see a switch that says Ask before accessing (recommended). If this switch is on it will be blue and when a website wants to use your mic or camera it will prompt you with a dialog popup that asks for permission before going any further. This is probably what you want to happen, so make sure it's switched on.

7. Next is the Block list and the Allow list. These are websites that you have previously blocked or allowed access to your mic and/or camera. You can remove websites from either list by clicking the X on their list entry.
    

   

The WebRTC protocol is a really cool thing. It's that thing a website can do that lets you use your microphone and camera on any website without installing any extra plugins or using Flash. 

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.