my conexant smart audio is not working

[csmith10]

my conexant smart audio hd is not working. have gone thru all the steps suggested as far as trying to update, but says The best drivers for your device are already installed.  Says driver date 3/18/19 and driver version 8.65.165.13. Still not working when I go to YouTube

[praveen196]

@csmith10 Welcome to HP Community!

I understand that Conexant smart audio is not working.

Do not worry. I will try to fix the issue.

Please try the steps recommended below.

Go to Control Panel -> Devices Manager -> Audio, Video and Games Controllers

And find there Conexant audio card. Click on it with the right button of your mouse and choose ' Properties '.
Select the ' Driver ' tab and select Roll Back Driver check if the issue persists.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with the High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the checkmark in the box.
Click Apply
Click OK

If the issue still persists uninstall the audio driver from the device manager and install the drivers using the HP recovery manager.

Refer to this article to know how to restore drivers using the HP recovery manager.

Keep us posted,

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