my envy 17 is not recognizing internal mic or speaker

[envy-ous17]

I have a Envy 17 laptop.  it is not detecting the internal speaker or microphone

[Raj_05]

Hi @envy-ous17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 17 is not detecting the internal speakers or microphone, follow these troubleshooting steps.

Check Audio Drivers

• Update Audio Drivers:
  1. Right-click on the Start button and select Device Manager.
  2. Expand the Sound, video and game controllers section.
  3. Right-click on the audio driver (e.g., Realtek High Definition Audio) and select Update driver.
  4. Choose Search automatically for drivers.
• If updating doesn’t work, try uninstalling and reinstalling:
  1. Right-click the audio driver and select Uninstall device.
  2. Restart your laptop to automatically reinstall the driver.

Set Internal Devices as Default

• Right-click the sound icon in the taskbar and select Sounds (or Sound settings in Windows 11).
• Go to the Playback tab:
  • Right-click on the internal speakers and select Set as Default Device.
• Go to the Recording tab:
  • Right-click on the internal microphone and select Set as Default Device.
• If you don’t see them, right-click anywhere and enable Show Disabled Devices.

Run Audio Troubleshooter

• Open Settings > System > Sound.
• Scroll down and click Troubleshoot under Advanced or Output/Input.
• Follow the prompts to detect and resolve issues.

Check Audio Service

• Press Windows + R, type services.msc, and press Enter.
• Locate Windows Audio and Windows Audio Endpoint Builder.
• Ensure both services are running:
  • Right-click the service > Select Start (or Restart if already running).
  • Set the Startup Type to Automatic.

[Raj_05]

BIOS Settings

• Restart your laptop and press F10 (or the key for your BIOS menu) during boot.
• Navigate to the Advanced tab and check the Audio section.
• Ensure the audio device is enabled.

Windows Update

• Ensure your system is up to date by going to Settings > Update & Security > Windows Update.

HP Support Assistant

• Open HP Support Assistant and run diagnostics for audio issues:
  • Search for Troubleshooting in the app.
  • Select Audio Check and follow the prompts.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support