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‎02-12-2020 12:31 AM

HP Recommended
Product: pavilion 15-cc1xx
Operating System: Microsoft Windows 10 (64-bit)

my laptop f6 mute batton led light nof off allweys pon

1 REPLY 1

‎02-14-2020 01:41 PM

HP Recommended

@Sarvesh70 Welcome to HP Community!

 

I understand that the F6 mute button led light not off always on.

 

Do not worry. I will try to fix the issue.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88075.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right-click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82552.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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