my laptop keeps dropping its audio driver.

[itsme68]

I have a hp pavilion laptop that seems to keep dropping its audio driver generally after a system update.  The speaker icon tells me that "there is no device installed" but hp diagnostics says I do have an audio driver.  Its running on windows 11 but diagnostics sometimes says its windows 10.  Either way I'm not very good with the workings of a computer & do not understand all the specialised terminology. 

Please help, from the village idiot. 🙂

[banhien]

@itsme68 

Please try a clean install Audio driver

1. Download https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

                 and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps.

Regards