need driver(s) for sound

[mjeroncic]

Sound not working.

HP Laptop PC 15-fd0000 (70R02AV).

Specs says: Dual front-facing speakers.

I have installed win 10 pro 64bit.

For this laptop only Win 11 drivers are offered on HP official support pages.

Please help - need driver(s) for sound (speakers and microphones)

[Raj_05]

Hi @mjeroncic,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the sound is not working on your HP Laptop PC 15, you can try the following troubleshooting steps.

1. Check the basics:

   • Make sure your laptop's volume is turned up. You can find the volume control icon in the taskbar.
   • Ensure that the mute option is not enabled.

2. Restart your laptop:

   • Sometimes, simply restarting your laptop can resolve minor software glitches.

3. Update audio drivers:

   • Outdated or incompatible audio drivers can cause sound issues. Update your audio drivers to the latest version.
     • Right-click on the "Start" button and select "Device Manager."
     • Locate the "Sound, video and game controllers" section.
     • Right-click on your audio device and select "Update driver."

4. Check for Windows updates:

   • Make sure your operating system is up-to-date. Windows updates can include fixes for various issues, including audio problems.
     • Go to "Settings" > "Update & Security" > "Windows Update" and check for updates.

5. Run the Windows Troubleshooter:

   • Windows has a built-in troubleshooter that can automatically fix common problems.
     • Go to "Settings" > "Update & Security" > "Troubleshoot."
     • Run the troubleshooter for audio problems.

6. Check the audio settings:

   • Right-click on the volume icon in the taskbar and select "Open Sound settings."
   • Make sure the correct audio output device is selected.

7. Check for third-party software conflicts:

   • Some third-party applications or drivers may interfere with your audio. Try disabling or uninstalling recently installed software to see if it resolves the issue.

8. Restore your system:

   • If the issue started recently, you can use System Restore to revert your system to a point where the sound was working.
     • Type "Create a restore point" in the Windows search bar and select the corresponding result.
     • In the System Properties window, click on the "System Restore" button.

9. Hardware check:

   • Ensure that your speakers or headphones are connected properly.
   • If you're using external speakers or headphones, try connecting them to another device to check if they are functioning correctly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[mjeroncic · Accepted solution]

Thanks Alden4

At the end I had tu upgrade to Win 11 because HP does not support my laptop with drivers for Win 10.

Now everything works fine.

Thanks for your effort anyway. 

Mario