new HP all-in-one desktop computer, have been through all the troubleshooting speaker not working

[Shar679]

new Hp 23.8 ich all-in-one desktop PC24-cd1023w . We have gone though all the troubleshooting guides and still can't get the build in speakers to operate.

[A_Gayathri]

Hi @Shar679 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the built-in speakers on your new HP 23.8" All-in-One Desktop PC (24-cd1023w) aren't working despite going through troubleshooting steps, here are some additional steps to try:

1. Check Sound Settings:

• Default Playback Device:
  1. Right-click the speaker icon in the taskbar and select Sounds or Sound Settings.
  2. Under the Playback tab, ensure the Realtek Audio or a similar built-in speaker device is set as the default.
• Output Device:
  1. In the Sound Settings, confirm that the correct output device (e.g., Speakers - Realtek) is selected.

2. Update/Reinstall Audio Drivers:

Open Device Manager:

1. Press Win + X and choose Device Manager.
2. Expand the Sound, video, and game controllers section.

Right-click your audio device (e.g., Realtek Audio) and:

• Select Update Driver and choose Search automatically.
• If no update is found, right-click again, select Uninstall Device, then restart your PC to let Windows reinstall the driver.

Download Drivers from HP Support:

• Visit the HP Software & Driver Downloads page.
• Enter your model (24-cd1023w) and download the latest Audio Drivers for your PC.

3. Check for Muting or Volume Issues:

• Ensure the volume is turned up in the Sound Settings and isn't muted.
• Some keyboards have dedicated volume controls or mute buttons; verify they're not set to mute.

4. Run Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other Troubleshooters.
• Run the Playing Audio Troubleshooter and follow its recommendations.

5. BIOS Update:Sometimes, speaker issues are tied to outdated firmware:

• Visit the HP Support page to check for a BIOS update specific to your model.
• Follow HP's instructions to update the BIOS safely.

6. Test with External Audio:

• Plug in headphones or external speakers into the headphone jack or connect via Bluetooth.
• If external audio works, the issue might be specific to the built-in speaker

7. Hardware Diagnostics:

• Use HP’s built-in Hardware Diagnostics Tool:
  1. Restart your PC and press Esc repeatedly to open the Startup Menu.
  2. Select F2 for System Diagnostics.
  3. Run the audio test to determine if there’s a hardware issue.

I hope this helps. 

Take care and have a good day.

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