no audio sound from my hp envy

[timazed49]

I am getting the message "No Audio Device is Installed" and cannot set up or listen to any sounds from my pc . while my headphone seems to work fine .I have uninstalled the sound devices several times and reinstalled them. I've tried uninstalling the Windows updates, but I couldn't roll back. also I tried  to add a driver from legacy hardware on device manger but whenever I tried so my PC  shutdown . the driver for are outdated on my device manger but when I checked  in hp driver page I found  only  audiodriver  for wind10 known that My PC is upgraded to wind 11 two years ago .after the upgrade the sound was fine until  last july it disappear after a casual wind update.

[Alden4]

Hi @timazed49,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you've tried several troubleshooting steps already, but let's go through some additional solutions that might help resolve the "No Audio Device is Installed" issue on your HP Envy running Windows 11.

Check for Windows Updates: Ensure that your Windows operating system is up-to-date. Sometimes, updating the OS can automatically fix driver-related issues. Go to Settings > Windows Update and check for any pending updates.

Update Audio Drivers: While you mentioned that the drivers on the HP website are for Windows 10, you can still try installing them. Windows 11 is generally backward compatible with Windows 10 drivers. Download the latest audio drivers available for Windows 10 from the HP website and install them.

Device Manager: 

a. Right-click on the Start button and select "Device Manager." 

b. Under "Sound, video and game controllers," right-click on your audio device and choose "Update driver." 

c. Select "Search automatically for updated driver software."

Roll Back Drivers: If you suspect that a recent driver update is causing the issue, you can try rolling back the audio driver to the previous version. 

a. In Device Manager, right-click on your audio device, choose "Properties." 

b. Go to the "Driver" tab and click "Roll Back Driver" if the option is available.

System Restore: If the issue started after a specific Windows update, you might want to consider performing a system restore to revert your system to a state before the problematic update. 

a. Type "Create a restore point" in the Windows search bar and select the corresponding result. 

b. In the System Properties window, click on the "System Restore" button and follow the on-screen instructions.

Check Audio Services: 

a. Press Win + R to open the Run dialog, type services.msc, and press Enter. 

b. Look for the "Windows Audio" and "Windows Audio Endpoint Builder" services. 

c. Ensure both services are running. If not, right-click on each service, choose "Start," and set the startup type to "Automatic."

Hardware Troubleshooter: 

a. Open Settings > Update & Security > Troubleshoot. 

b. Run the "Playing Audio" troubleshooter.

BIOS/UEFI Update: Check if there's a BIOS/UEFI update available for your laptop on the HP support website. Sometimes, updating the BIOS can resolve hardware-related issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[timazed49]

Thank you Aldin for your reply . I tried ur suggested solution but the problem still resist on my pc.

[Alden4]

Hi @timazed49,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support