no connect through HDMI

[nolita]

Hi all,

I have a problem with my laptop. I cannot connect it with another display over HDMI. 

I  have OS Windows 10 Home 64-bit and graphic card Intel UHD 620. Under the device manager I can only see Realtek (R) Audio. Everything works fine, when I checked my hardware, but there is no signal over HDMI with TV or another monitor. And yes, I have checked the HDMI cable. Everything works with my other laptop. I guess, there was an update, and ever since I tried to update drivers with no success. I have also tried the drivers from the HP support site, but the installation is always cancelled, because a version is no longer available. 

Any ideas?

Thanks

Best regards

[praveenbv]

Hi@nolita, Welcome to the HP Support Community!

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are not getting any display on the TV when connected to the laptop.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Have you tested the HDMI port with a different device?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While I wait for the answers, I recommend you update the BIOS and the display driver on the computer from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, follow the steps in the below article, and check if it helps.

https://support.hp.com/in-en/document/c01186408

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[nolita]

Hi Praveenbv,

thanks for your answer.

To answer your questions:

• I have already tested the HDMI-port with another display and another cable and it didn't work
• Yes, many updates since then, including Windows, BIOS and latest drivers
• Yes, the problem could not be identified by HP support Assistant and Windows

I have sound, but over Realtek (R) Audio, the HD is not working, is hidden under the device manager. And when I tried to manually install the Realtek HD driver, it switched after restarting my laptop.

I have googled a lot and tried almost everything, so I am open to any suggestions.

Have a nice day

[praveenbv]

Hi @nolita,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!