Audio output works fine. Input however is non existent. Barely registers on sound bar when undertaking a test. Sound cannot be heard by recipients at all, I've tried through Zoom and Teams. No sound heard at all. Drivers appear to be installed properly. I've done all the on line diagnostics and apparently its working perfectly. But no one can hear me.
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
here's the link to download and install the above updates: Click here
While you respond to that, here's what you need to do:
Step 1:Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video and game controllers.
Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter:
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".