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‎07-22-2022 01:46 PM - last edited on ‎07-22-2022 02:08 PM by Retired

HP Recommended

I have no sound on my lap top and neither me or my husband can sort it. We have no idea why it stopped working and have tried all we know and now looking for help to get the sound working asap as i need this lap top for work

Category:
1 REPLY 1

‎07-22-2022 03:27 PM

HP Recommended

Hello @yss132 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, so this is no sensitive data.

It is allowed to post in public, no problem.

 

or

 

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

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