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- HP Community
- Notebooks
- Notebook Audio
- no sound and no idea what make of lap top i have and i cant ...

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07-22-2022
01:46 PM
- last edited on
07-22-2022
02:08 PM
by
RodrigoB
I have no sound on my lap top and neither me or my husband can sort it. We have no idea why it stopped working and have tried all we know and now looking for help to get the sound working asap as i need this lap top for work
07-22-2022 03:27 PM
Hello @yss132
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back of your notebook printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, so this is no sensitive data.
It is allowed to post in public, no problem.
or
press [winkey] + r
( run command )
msinfo32
copy / paste the System SKU value
msinfo32