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Honor Student
Posts: 3
Member Since: ‎09-25-2016
Message 1 of 7 (398 Views)
Accepted Solution

no sound coming through speakers

Product Name: hp pavilion g series
Operating System: Microsoft Windows 7 (64-bit)

so the laptop is showing all drivers etc are correct and working it even shows sound on the equaliser with the speaker symbol bottom right however im recieving no sound at all

 

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Accepted Solution

Re: no sound coming through speakers

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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Provost
Posts: 48,815
Member Since: ‎09-24-2010
Message 2 of 7 (395 Views)

Re: no sound coming through speakers

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

Regards,

 

DP-K

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Windows Insider MVP

Honor Student
Posts: 3
Member Since: ‎09-25-2016
Message 3 of 7 (391 Views)

Re: no sound coming through speakers

product name - HP Pavilion g6 notebook pc

product number - LZ652EA#ABU

processor name - AMD E-350 processor

Provost
Posts: 48,815
Member Since: ‎09-24-2010
Message 4 of 7 (381 Views)

Re: no sound coming through speakers

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Honor Student
Posts: 3
Member Since: ‎09-25-2016
Message 5 of 7 (363 Views)

Re: no sound coming through speakers

worked fantastic thank you very much

Provost
Posts: 48,815
Member Since: ‎09-24-2010
Message 6 of 7 (361 Views)

Re: no sound coming through speakers

You're more than welcome

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Tutor
Posts: 22
Member Since: ‎11-11-2016
Message 7 of 7 (207 Views)

Re: no sound coming through speakers

i have the same problem ( hp probook 6555b)(window 7 32-bit)..... no sound is coming through the speakers after i installed amd HDMI driver... 

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