no sound envy 17 win11

[dkwsloth]

Hello can anyone Help

I did a USB install Win11

now no sound Envy 17

I tried everything drivers, detection, alternate drivers...

There is no roll back because it is a USB install

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook.

Use this guide to find that information...

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

[dkwsloth]

Hello I have an Envy 17

Product number: 6GJ01UA#ABL

[dkwsloth]

List of things tried to fix the sound issue.

First Windows does not see any internal speakers on the Laptop, these are the Bang & Olufsen

driver update -fail

uninstall add realtek, and intel drive fail

trouble shoot fail

HP technical virtual assistant -fail

Bios update fail

Intel update fail

-I did try a link from the forums, which wrote in a Realtek Headphones, which did work, but then after reboot failed

[Paul_Tikkanen · Accepted solution]

Hi:

It sounds to me like you tried everything you could and there aren't any W11 drivers for any 17-ceXXXX notebook.

I even checked the newer17-ce2000 model series, hoping that HP would have W11 drivers, and came up empty handed.

Under the circumstances, the only suggestion I can offer would be to use the HP cloud recovery tool to factory reset the PC to W10 and see if that restores the audio.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

The cloud recovery tool is available from the Microsoft Store at the link below.

HP Cloud Recovery Tool - Microsoft Store Apps

If that works, you can try the in-place upgrade to W11 by clicking on the blue Windows 11 installation assistant button at the link below (first option) to upgrade back to W11.

Download Windows 11 (microsoft.com)

If the audio works, great, If not, you have 10 days to easily go back to W10.

There are so many different versions of the W11 Realtek audio driver out there for many different model notebooks, so who can say if any of them might work on yours?

This is just a handful:

6.0.9501.1

https://ftp.hp.com/pub/softpaq/sp147501-148000/sp147645.exe

6.0.9414.1 

https://ftp.hp.com/pub/softpaq/sp143001-143500/sp143447.exe

6.0.9319.1

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140491.exe 

[dkwsloth]

Thank you 

I will give it a go, and see if that works.

How annoying.

I will post back if it works,  I will try the HP factory reset tool. 

Cheers

dkw

[Paul_Tikkanen]

You're very welcome.