no sound from speakers

[glennjackson29]

I had sound from my Pavilion laptop coming out of speakers like it should. When i turned on the laptop the following day, there is no sound. I have tried everything possible to restore sound but no luck. If I connect my apple airpods, there is sound. Is there an easy fix to this problem? 

[Prométhée]

Hello

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box

[Xsoh]

Привет!

Ты обновлял ноутбук вчера, до обновления звук работал?

Была физическая деформация пк?

Какие изменения с ПО происходили до пропажи звука?

👾

[glennjackson29]

Hi, the exact model of my laptop is HP PAVILION LAPTOP 13-bb0xxx LAPTOP-8K5FJGF8 

[glennjackson29]

Sorry, also Windows 10 PRO version 21H1. Thank you 

[Prométhée]

• For example, HP Spectre Folio - 13-ak0001na. You might need more specific information to find support for your product.
• Product number (SKU, part number): Use this number to download the correct drivers or find support documents. For example, 5ES85EA or 5ES85EA#ABA.