no sound

[WajidHussain]

my sound has stopped working

computer say No Audio Output Device Installed

when i go to sound

it says no device and can not update or anything sorry to sound vague but computer doesn't let me update device

[WAWood · Accepted solution]

@WajidHussain

Hello;

Allow me to welcome you to the HP forums!

Here are some troubleshooting steps you can try:  http://hp.dezide.com/ts/start.jsp?guide=soundweb.net&section=ccweb&sfs=tdoc

If those don't fix the problem, and your PC is still under warranty -- then -- you paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

[WajidHussain]

The thankyou for your reply I have now resolved the problem thanks w

[Yangthy]

Sorry but may i ask how did they fix it? I got the same problem here . Thank you!

[renaequilts]

I've had this problem over and over and over and over.

I advise anyone who has this problem to return your HP and buy a DELL. It will keep happening.

Apparently HP doesn't care about fixing the problem. If they cared....there would be an update that fixed the issue by now!!

run the recovery....unfortunately it is only a tempory fix.