no sound

[bazil23]

no sound

[Max3Aj · Accepted solution]

@bazil23, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Envy 17-da0000 laptop has no sound on Windows 11, here's a step-by-step guide to troubleshoot and fix the issue:

Basic Checks First

1. Check Volume Level
   • Click the speaker icon on the taskbar.
   • Make sure the volume is not muted or very low.
2. Try Different Audio Sources
   • Play a YouTube video or MP3.
   • Try plugging in headphones—do they work?
3. Check for External Device Override
   • If you recently used Bluetooth headphones or HDMI output, the audio might still be routed there.
   • Go to Settings > System > Sound and under "Choose where to play sound," make sure your internal speakers are selected.

Troubleshooting Steps

Step 1: Run Windows Troubleshooter

1. Go to Settings > System > Troubleshoot > Other troubleshooters.
2. Click Run next to Playing Audio.

Step 2: Check Sound Output Device

1. Right-click the speaker icon > Sound settings.
2. Under "Output," make sure Speakers (Realtek/Intel Audio/etc.) is selected.

Step 3: Update/Reinstall Audio Drivers

1. Right-click Start > Device Manager.
2. Expand "Sound, video and game controllers".
3. Right-click your audio device (e.g., Realtek, Intel Smart Sound) > click Update driver.
4. Choose Search automatically for drivers.
5. If it doesn’t help, choose Uninstall device, then restart your laptop to reinstall the driver.

Step 4: Reinstall Audio via HP Support

1. Visit the HP Envy 17-da0000 Drivers page.
2. Download and install the latest:
   • Realtek High Definition Audio Driver
   • Intel Smart Sound Technology driver (if listed)
3. Also, install HP Support Assistant for automatic driver updates.

Optional: BIOS/UEFI Audio Check

1. Restart your laptop and tap F10 to enter BIOS.
2. Check if the audio device is listed under System Configuration > Built-in Device Options.
3. Make sure audio is enabled. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support