no sound

[wastn]

Hello

My laptop does not produce any sound. I have installed a new system so there is no sound.I have installed last Driver-Audio

the same no sound. I go to Hardware Diagnostics UEFI to test the sound it tell me ((the audio test is not supported on this system))

what i should do.

thanks

[Raj1788]

@wastn

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Let's try to solve the issue by following the below steps: 

Step 1: Restart the computer  

Step 2: Use the troubleshooting tool in Windows 

Step 3: Test external speakers or headphones 

Step 4: Set the default audio device 

Step 5: Restoring or updating the audio driver 

Step 6: Perform a hard reset 

The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[wastn]

Nothing happened after doing all that.

I updated the BIOS to F.2A and then a week later the sound disappeared and if the BIOS reason was there is a way to DOWNGRADE it to F.29 or F.26 or F.23

Thanks 

[Raj1788]

@wastn

Thanks for the reply,

I suggest you Run an Audio test under Component test menu.

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

   Figure : Selecting Component Tests from the main menu

   

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

   Figure : Sample list of Component Tests

   

Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.

To run the test, click Audio, and then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

Regarding the downgrading the BIOS, Use this link: https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-g6-2300-notebook-pc-series/5330578/mode...

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[wastn]

When the test began it tell me ((The Audio is not spported on this system)) what i do?!

i cant downgrade bios from F.2A to F.29 or F.26 or F.23 that Appears

[DavidSMP · Accepted solution]

@wastn,

Thanks for the update and it is great to have you back. It is very clear that the computer has an audio issue and the computer needs to be repaired. Your time and efforts are greatly appreciated. As @Raj1788 is out for the day, I am responding on his behalf.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell.

Thanks and have a blessed day ahead.