cancel
Showing results for 
Search instead for 
Did you mean: 
Cristiano25
Level 2
12 10 2 0
Message 1 of 16
540
Flag Post

Solved!

no stereo mix Realtek

HP Recommended
HP laptop 28K70EA
Microsoft Windows 10 (64-bit)
Good evening to you all. In my HP laptop 28K70EA stereo mix is missing; I have tried various solutions (for example, driver update but not supported). I'm an italian teacher; I need it because during remote lessons to school students (at present in Italy 90% of lessons are by remote causa Covid 19) 
I usually show videos ( for example from YouTube, etc, ) but without stereo mixer they don't hear the audio
of the videos on my pc.
Windows 10 edition: Windows 10 Home 20H2
B
uild operating system: 19042.867
Realtek driver audio version: 6.0.8924.1
Also there is no HP Audio Control software.
How can this be solved? Thanks

P.S. I own another HP laptop,15-da0xxx,in which stereo mixing is present; the audio driver version is 6.0.9025.1
Here's HP Audio Control software.






. 

 

15 REPLIES 15
KrazyToad
HP Support Agent
HP Support Agent
20,947 20,934 1,274 1,298
Message 2 of 16
Flag Post
HP Recommended

@Cristiano25

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Cristiano25
Author
Level 2
12 10 2 0
Message 3 of 16
Flag Post
HP Recommended
Ok now but why is stereo mix missing?
Reply
0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
20,947 20,934 1,274 1,298
Message 4 of 16
Flag Post
HP Recommended

This seems to be part of the latest update. The Stereo mix feature must have been removed by the manufacturer

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Cristiano25
Author
Level 2
12 10 2 0
Message 5 of 16
Flag Post
HP Recommended

Is there an alternative? I am a teacher and I need to have my pupils listen to the audio of a video on my PC or DVD.

Reply
0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
20,947 20,934 1,274 1,298
Message 6 of 16
Flag Post
HP Recommended

You could try using 3rd party Apps

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Cristiano25
Author
Level 2
12 10 2 0
Message 7 of 16
Flag Post
HP Recommended

Which third-party apps can you recommend to me?

Reply
0 Kudos
Cristiano25
Author
Level 2
12 10 2 0
Message 8 of 16
Flag Post
HP Recommended
Are updated Realtek drivers available for download from the manufacturer's website? Or updates from HP to fix this soon?
 
Reply
0 Kudos
praveenbv
HP Support Agent
HP Support Agent
2,831 2,830 104 138
Message 9 of 16
Flag Post
HP Recommended

Hi@Cristiano25, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Reply
0 Kudos
Cristiano25
Author
Level 2
12 10 2 0
Message 10 of 16
Flag Post
HP Recommended

Solution 1

failed to extract cab

 

Solution 2

The driver in use is the updated one

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation