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04-02-2021 09:55 AM - edited 04-03-2021 09:43 AM
Good evening to you all. In my HP laptop 28K70EA stereo mix is missing; I have tried various solutions (for example, driver update but not supported). I'm an italian teacher; I need it because during remote lessons to school students (at present in Italy 90% of lessons are by remote causa Covid 19)
I usually show videos ( for example from YouTube, etc, ) but without stereo mixer they don't hear the audio of the videos on my pc.
Windows 10 edition: Windows 10 Home 20H2
Build operating system: 19042.867
Realtek driver audio version: 6.0.8924.1
Also there is no HP Audio Control software.
How can this be solved? Thanks
P.S. I own another HP laptop,15-da0xxx,in which stereo mixing is present; the audio driver version is 6.0.9025.1
Here's HP Audio Control software.
Solved! Go to Solution.
04-06-2021 01:37 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue
I Am An HP Employee
04-13-2021 09:15 AM
Hi@Cristiano25, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps Audio issue
To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.
Option 1: Download and install the SoftPaq to update the audio driver:
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Option 2: Update the audio driver in Device Manager
- Open Device Manager.
- Expand Sound video and game controllers.
- Right-click on Realtek Audio Device.
- Select Update Driver Software.
- Select Search automatically for updated driver software.
- Follow the on-screen instructions to download and install the driver.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!