only bottom speakers work on laptop, not the top

[jsmitty9129]

I have had this problem before. I usually just redownload the audio drivers off the HP website and it corrects it. But now i only hear sound from the 2 small round speakers underneath the laptop and not the larger square speaker that is above the keyboard and below the screen.

[DavidSMP]

@jsmitty9129,

Good Day.  Thank you for taking an interest in the HP community. I understand that you require assistance regarding an issue with the large speakers. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you run hardware diagnostics on the speakers?

For now, try these steps:

• Please perform a hard reset on the computer by following steps from this link: https://hp.care/2nwQ054

Then perform these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the chipset and audio drivers from this link:http://hp.care/2syreDe and follow the on-screen instructions.
• Then check if the situation has been corrected.

If the issue continues, then perform these steps:

Solution 1:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
• Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
• Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

Solution 2:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Select the Communications tab up the top.
• By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
• Change this to ‘Do nothing’.
• Press OK.

Now check for issue resolution.

If the issue persists try these steps:

• Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
  To fix audio services, open the run command and launch services.msc.
• In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
• And ensure the Startup Type is set to Automatic.
• Click Apply and OK
• Restart the computer and check if it works.
• If the issue persists, try the steps mention on this link: Click here.
• This should fix the issue for you.

If the issue continues, from this link: https://hp.care/2JtVM2E (HP PCs - Testing for Hardware Failures)

Check the section under “Running Component Tests” then run the Audio test.

Now check if the speakers work. If the speakers fail then you need to replace the speakers by contacting hp phone support.

HP Support can be reached by clicking on the following link: 

1. Click on this link – https://hp.care/2moMFSc
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.
They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
 

• If diagnostics pass then backup your important data and perform a Microsoft push-button reset of Windows by following steps from this link: https://hp.care/2uiBZLS
• This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂