pavillion x360 speakers not working

[navya1]

i bought a pavilion x 360 laptop 2 months ago, but in a quick span of one month, the speakers have stopped working. i cannot hear anything even at full volume, even the earphones or the external devices arent working in my laptop. its a new laptop, i dont know what to do. i cant even locate a hp store where i can get help. i bought it from bestbuy and its still in warranty. i dont want to spend more money on its repair. i have tried all the troubleshooting things. even my friend has the same laptop and he has the same issue. PLEASE HELP

[asmita6658]

@navya1
 
Greetings!
 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. 

I have reviewed your post and I understand, there's an issue with the audio. Appreciate you trying the troubleshooting steps. 

Don't worry I'm here to help. To better assist you -

1) Were there any hardware or software changes made to the computer? 
2) Were there any recent updates installed on the computer?

In the meantime, please try these steps if not tried already -

Step 1 Run Audio troubleshooter -
1) In Windows, find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -
1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

If the issue started after the recent updates, refer to this document for steps.

Let me know how that pans out. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 
Have a great day!

[VinaySalunke]

I have the same problem and tried both the step 1 and step 2 it does not solve the problem.

[MathewT]

Hi @VinaySalunke

Thanks for reaching out.

It’ll be an honor to guide you through your concern and address your query.

I need some information to assist you better.

1: Product Number of your computer. (Please do not share Serial Number on a public post)

Here is a document link which will help you find this information.
Link: http://support.hp.com/us-en/document/c03754824

Let me know.

Cheers