poor sound quality

[hemamala]

Hi my note book was working well when it was with HP care . But when win 10 offered to upgrade fromwin8 originally 

I had this low sound problem . Notice that my CODEC is lost .

Please help

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your g4 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[hemamala]

Hi thnaks for your swift reply ... as per your question for my product number  and model number is as follows

product ... D4B11PA#AB4

Serial nmbr .... 5CD3133TL1

Model .... G4 -- 2308 TX

Hope this info helps and thanks 

[DavidPK · Accepted solution]

Hi,

Download and reinstall the IDT HD Audio software package on the following link.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking.

Regards,

DP-K

[hemamala]

Hi David , Thanks for your great support , Looks like the sound quality has improved .

If same problem persist will contact you for help .. once again thanks a lot 

Your friend .... Sammy

[DavidPK]

You're welcome

All the best,

DP-K

[hemamala]

Hi Sir , After down loading your mention web code , my note book sound quality improved .

But after a few days  the sound quality  sounds cracking . I did some changes to the sound bit from 16 to 24 still the same.

What is the problem now and how to solve it .

your advice please ...Thanks