popping audio while using headsets

[antonyroma]

Hello. I've been noticing a popping/crackling issue using headsets/earphones in wired mode, expecially when opening new windows or scrolling down, with the music in backgroung. Are you aware of this issue? Could it be related to Realtek drivers? Thank you.

[KrazyToad]

@antonyroma

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[antonyroma]

Thank you very much. Updating BIOS to latest version has greatly improved the situation but it doesn't solve the issue entirely. Once every 10-15 minutes, there is like a slight but annoying 'pop'. It often happens when I open Microsoft Edge, for example. Sometimes however it's completely random. Could it be related to new Windows 10 updates and Realtek drivers?

[KrazyToad]

If could be related to an update, but since it's random it's narrow down the issue

You could try a System Restore to an earlier date before the issue started and check if that helps

https://support.hp.com/my-en/document/c03327545

[Nicoduma]

ciao, 

scusa se non ha niente a che vedere con il tuo problema, ma ho riscontrato anche io un problema alla usb-c sullo stesso modello di pc e nelle stesse condizioni. volevo sapere se per caso hai trovato una soluzione o ti sei semplicemente dovuto arrangiare...

grazie in anticipo per la risposta

P.S. ti scrivo in italiano perchè ho visto il tuo editor e anche dal nome credo che te sia un mio compaesano, spero non ti dispiaccia

[antonyroma]

Ciao. Che tipo di problema alla usb-C? il fatto che non riconosca più i dispositivi? Dipende dal fatto che esiste un termostato che blocca la porta nel momento in cui il pc raggiunge temperature elevate. Per risolvere il problema devi spegnere il pc ed eseguire un power reset: dopo aver disconnesso tutti gli hardware e l'alimentazione elettrica, va tenuto premuto il tasto di accensione per diversi secondi. il Pc si riaccende e poi si spegne automaticamente di colpo. A questo punto puoi riaccendere il pc e verificare se la porta usc-C sia tornata a funzionare. 

[Nicoduma]

Grazie mille, avrò passato ore a cercare un motivo, ma su internet non ho trovato nulla.

ero già riuscito a fare ricominciare a funzionare la porta, ma usano un hub usb con collegato hdmi mouse e tastiera (in modo da dover collegare un solo cavo invece che 3) ogni volta dopo un po' che uso il computer la porta si disattiva e mi trovo costretto a staccare tutti i cavi dall'usb c e ricollegarli uno per uno, cosa scomoda e anche esteticamente discutibile... 

quindi in pratica non ci sono rimedi "a lungo termine"? 

ti ringrazio ancora, perchè stavo veramente impazzendo 

[antonyroma]

None of the technical assistants is able to solve or explain these easy solutions. Yers ago there were very capable boys at the HP call center in Milan. Now the Serbian technical support is totally useless. They give the same answer for everything (reinstall BIOS and drivers and goodbye). All of us have noticed some audio issues, using headsets, since we got this PC, and these problems have not been solved yet: 2 seconds delay at the beginning of a song; crackling sound after a stand-by state (fixed only by unplugging and plugging in again headsets phone jack, every time); and now this annoying popping (if the pc is managing other processes). No one is interested in investigating and searching solutions , no one of HP is interested to keep customers.

[KrazyToad]

@antonyroma

I suggest you contact HP Support in your region for further assistance

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you