• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-05-2017 06:18 AM

HP Recommended
Product: envy m7-n109
Operating System: Microsoft Windows 10 (64-bit)

i had bought my laptop and was very happy with it initially. it has not been 2 months since i have bought it and it has started to show errors .

1. Speakers not working properly :- my speakers are of bang & olufsen and were not working to its actual capibility so from the replies of other hp tecnians i tried upgrading  it but after that the application did not open only.

 

2.  Graphics not working :- my games that are suppose to work smoothly are not working even at optimal conditions and this is probably because the selected dosent switch to 2gb nvdia 940mx card but remains to be 2gb intel integrated graphics card ,in order to have a smooth play i had to again and again update the driver in order to ak it switch the card but it reverts back and game start to lag again

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2017 06:33 AM

HP Recommended

 

Hi,

 

Try the following.

 

Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80436.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

This will help you for your speaker issues(bang &olufsen) and  for your Graphics problem I mentioned another link in the down so plz go through might it ll be helpful for you. all updated driver you can get from this link, so check if there is any issue revert me on the same 

 

"https://support.hp.com/us-en/drivers/selfservice/hp-envy-m7-n100-notebook-pc-touch/9365082/model/936..."

 

Regards,

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-05-2017 06:33 AM

HP Recommended

 

Hi,

 

Try the following.

 

Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp80001-80500/sp80436.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

This will help you for your speaker issues(bang &olufsen) and  for your Graphics problem I mentioned another link in the down so plz go through might it ll be helpful for you. all updated driver you can get from this link, so check if there is any issue revert me on the same 

 

"https://support.hp.com/us-en/drivers/selfservice/hp-envy-m7-n100-notebook-pc-touch/9365082/model/936..."

 

Regards,

Was this reply helpful? Yes No

‎10-05-2017 07:04 AM

HP Recommended

i have done the installtion but still the bang & olucontrole panel dosent openfsen 

Was this reply helpful? Yes No

‎10-05-2017 07:18 AM

HP Recommended

it is working now

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.