problem with sound card

[GIGI72D]

This is the error returned by the video card check. The device INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&256b657b&0&0201 requires further installation.

Of course, all the preliminary operations of checking and reinstalling the drivers and HP support programs have been carried out, the driver worked once but when restarting it crashes again and the system does not emit any sound.

[zoey7886]

@GIGI72D, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Sound Card Issues with INTELAUDIO Error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP computer is experiencing sound problems associated with the INTELAUDIO device error, here are some steps that can help resolve the issue:

Driver Update or Reinstallation:

• Manual Update: Go to the HP support website and download the latest audio driver for your model.
• Device Manager:
  1. Open Device Manager.
  2. Locate your sound card under "Sound, video, and game controllers."
  3. Right-click on the sound card and choose "Update driver."
  4. Choose "Search automatically for updated driver software"—if that doesn’t resolve the issue, choose "Browse my computer for driver software" and navigate to the driver downloaded from HP’s site.

Uninstall and Reinstall:

• Device Manager:
  1. Right-click on the audio device and select "Uninstall device."
  2. Ensure that you check the option "Delete the driver software for this device."
  3. Restart your computer. Windows should automatically attempt to reinstall the driver.

BIOS Update:

• Check for any updates to your BIOS on the HP support site. An outdated BIOS can sometimes create compatibility issues with hardware components.

Check Audio Control and Settings:

• Make sure the audio device is not disabled in the sound settings.
• Test if changing the default audio device in "Sound" under Control Panel improves the situation.

Restore System:

• Consider using a restore point to revert back to a time when audio was functioning correctly.

Hardware Testing:

• If possible, test the hardware with another operating system or device to determine if the issue persists. This helps isolate whether it is a hardware or software problem.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,