cancel
Showing results for 
Search instead for 
Did you mean: 
Joris_Jaguemont
Level 1
10 8 0 0
Message 1 of 3
137
Flag Post

"No audio output device is installed" issue

HP Recommended
HP ProBook 6470b
Microsoft Windows 10 (64-bit)

Hello everyone,

 

After performing a factory reset on my HP ProBook 6470b, my laptop did not emit any sound. The sound icon on the toolbars showed a red cross and displayed "No audio output device is installed".

 

I checked in the Device Manager, I saw that only the Intel(R) Display Audio was listed in the "sound, video and game controllers". I tried to disable, uninstall and update the drivers but I still got any sound from the laptop.

 

Have you ever seen this mistake? How is it possible that there is no device installed while the device manager shows the Intel(R) Display Audio device.

 

Many thanks for your help.

 

Kind regards,

 

2 REPLIES 2
banhien
Level 19
Level 19
94,749 93,406 12,274 26,105
Message 2 of 3
Flag Post
HP Recommended

@Joris_Jaguemont 

 

Please try the following software/drive.

 

          https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

or older (because your machine is a little bit old):

          http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Joris_Jaguemont
Author
Level 1
10 8 0 0
Message 3 of 3
Flag Post
HP Recommended

Dear Bahnien,

 

It is working, I have now sound coming from my laptop.

 

Thank you very much for your help.

 

Wish you a happy new year.

 

Kind regards,

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation