"No output devices found" when HP Envy is connected to a docking station via USB-C

[Kellen_G]

My work docking station is a Dell that I connect to my HP Envy laptop so that I can utilize two monitors. Recently, when I connect it via USB-C, the audio stops working. When I click into the audio settings it says "No audio devices found". This has never happened before. I have updated drivers of every audio function and restarted the computer several times. When I run the troubleshooting diagnostics, the sound plays for a moment during the test, but then immediately goes away. When I connect bluetooth headphones or speakers, the same issues exists. I am lost as to what options are next short of replacing the sound card, maybe?

[Banlix]

It seems like the problem is with the Universal Serial Bus (USB) Controllers Driver or Universal Serial Bus (USB) Root Hub Driver.

Looking at your problem there are 2:

• sound via bluetooth
• sound via USB (midi function)

I once asked one of the experts here if there was a USB Controller driver or USB Root Hub driver is in the chipset driver.

Install your chipset driver here.