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Rudisantos
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Solved!

"No speakers or headphones are plugged in" issue, "No audio devices installed" - Omen Laptop 15ce i5

HP Recommended
Omen Laptop 15ce
Microsoft Windows 10 (64-bit)

Greetings.

I own a Omen laptop and i was cleaning it of wrongly installed programs on my Windows (C:) that is my SSD memory, to later re-install them on DATA (D:) (which is where i have my terabyte). So i don't know if i may have deleted anything important. I was carefull to only unnistall programs that i knew about. Only thing i didnt know and unnistalled anyway was a Candy Crush, assumed it was some sort of game.

Later on i put a video and audio is not working, i went throught all the updates from HP Support Assistant, restarted and still

nothing. These are my computer info:

 

windows properties.png

 

 

 

 

 

 

 

On sound control pannel it says: "No audio devices are installed"

 

dasdad.png

 

I searched for that problem and found this guide and tried following it but it told me to open the Device Manager, type: devmgmt.msc, then go to: Sound, video and game controllers and then select: Realtek Audio. In order to re-install the drivers or update them but then i got stuck as there's no Realtek Audio file there. This is what i have:
 

device manager.png

 

What should i do from this point on?

I am a student in Fine-Arts Drawing and currently learning animation on aftereffects and other 2d programs and i desperatly need to fix this issue. Anyway, sorry for the long post, i tried to clarify the issue as best as i could.
Have a nice day and thank you for reading this. Cheers.

1 ACCEPTED SOLUTION

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Paul_Tikkanen
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HP Recommended

Hi:

 

See if this recent document from HP is of help to you...

 

https://support.hp.com/us-en/document/c06166393

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
138,015 92,677 21,299 28,614
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

See if this recent document from HP is of help to you...

 

https://support.hp.com/us-en/document/c06166393

View solution in original post

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Rudisantos
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it worked straight away, that was very helpful! Thank you so much. Cheers!

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Paul_Tikkanen
Level 21
Level 21
138,015 92,677 21,299 28,614
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HP Recommended

You're very welcome.

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