"Speakers unplugged" after Winows 10 upgrade

[epzcaw]

I upgraded from Windows 7 to Windows 10 several weeks ago.  This appeared to be successful, and I haven't used the laptop until now. I find that I have no sound output.  The speaker icon has a red cross at the bottom, and when I hover the mouse over it, it says "No speakers or headphones are plugged in".

I have gone through the advice on both HP and Microsoft sites, tryigt the various things suggesed and none of these work.

I went to Device Manager, where there is "AMD high definition deivce".  When II ask it to update the driver, it tells me that the best driver software is already installed.  I have tried uninstalling it and restarting the computer, and it is unchanged.  I have tried installing a driver manually, selecting the High Defition Drive - it completes this, but my speakers are still "Unplugged".

I downloaded the HP hardware diagnostics program, and ran it to test the sound, and the speakers successfully made the appropriate sounds so it passed the test. So the speakers are apparently plugged in!!

I assume that the problem is that there is not a Windows 10 driver for my sound processor.

I cannot roll back to Windows 7 as I have passed the four week period.  I did not get any system disks with the laptop (it does not have a CD/DVD drive) so cannot get back to Windows 7 that way.  I tried to get the Media Creation Tool from Microsoft, but when I entered the product code,  I got the message:

"The product key you entered appears to be for software that was pre-installed by the manufacturer.  Please contact the manufacturer for software recovery options"

I can't find any way of contacting HP to ask about recovery options.

Is there anything else I can do or am I stuck with a laptop with no sound?

Any help appreciated.

[epzcaw]

I've made a little progress.  I went back to the HP site, and downloaded the audio driver for Windows 7.  The red cross has vanished from my speaker icon, and it is no longer sayiing they are unpllugged,  There is still no sound coming from the laptop, but when I plug in headphones, I get the sound.  HOwever, I have no control over the volume which is too loud!!

Any suggestions?

[Paul_Tikkanen · Accepted solution]

Hi:

See if this driver works...Install and restart the PC.

This package contains the driver that enables the IDTHigh-Definition (HD) Audio in supported notebook models that arerunning a supported operating system.

File name: sp63555.exe

[epzcaw]

Thank you many times - that worked!!!

[Paul_Tikkanen]

You're very welcome.