"There is no software or drivers available for your product."

[ljubica3]

I factory reset my laptop and now I don't have input and output devices. I found on Google that i need audio drivers but on hp support it says There is no software or drivers available for your product.

[Paul_Tikkanen]

What is the full model number or product number of your notebook?

[ljubica3]

[Paul_Tikkanen · Accepted solution]

HP retired support for your notebook since it is more than 10 years old which is why you got that message when you went to look for drivers.

This reputable 3rd party driver website has the drivers you need for your notebook:

HP ENVY 17-j177ez drivers

If you installed W10 then you need this W10 audio driver:

IDT High-Definition (HD) Audio Driver 

6.10.6492.0

sp71886.exe

[ljubica3]

I couldn't find any drivers for Windows 10. Can download drivers for Windows 8.1?

[Paul_Tikkanen]

Yes, the W8.1 drivers will work on W10, but not the audio driver which is why I gave you the W10 IDT audio driver from a newer model notebook that should work on your notebook too.

[ljubica3]

Oh yes... it took me some time to understand what you meant.

I did what you told me and now its working fine. Thank you very much and sorry for taking your time. 😀

[Paul_Tikkanen]

You're very welcome. 

Glad to have been of assistance. 

[michealjoni123]

"It's disappointing that there are no drivers or software available for this product. I was hoping to use it seamlessly with apps like MX Player Gold, but without the proper support, it really limits functionality."