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Message 1 of 3
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"We cannot find your microphone"

HP Recommended
HP Pavilion gaming laptop 15-dk0xxx
Microsoft Windows 10 (64-bit)

I got the HP Pavilion Gaming Laptop 15-dk0xxx delivery day before yesterday (23/10/2020), and I have been noticing problem, that I assume is manufacturing defect - regarding the microphone

 

It says "Microphone is disabled", but i have cross-checked in system settings, and says microphone is enabled. I've literally tried everything in my reach, but got nothing fruitful. This is a very important requirement for me, who is supposed to attend online meets and classes.

 

After everything I tried since daybefore yesterday, I assume this to be a manufacturing defect.

I hope to get a suitable remedy for this as soon as possible.

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Message 2 of 3
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HP Recommended

@Captain_syagni 

 

What is your gaming laptop 15-dk0xxx  ? For example

 

          HP Gaming Pavilion - 15-dk0049tx 

 

Did you upgrade/downgrade your machine ? Please try

 

   (a) Download the following driver and save on your computer,
                    https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105562.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

 

Then test Input sound from settings.


Regards.

BH
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@banhien

- Laptop is HP Pavilion Gaming Laptop 15-dk0268tx

- My laptop is brand new, so I dont intend to upgrade/downgrade right now and risk warranty loss.

 

I uninstalled the realtek sound driver, and installed the .exe file as directed, and there is no change about the microphone :(( Its still not working

 

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