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- "We cannot find your microphone"

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10-24-2020 10:30 PM - edited 10-24-2020 10:34 PM
I got the HP Pavilion Gaming Laptop 15-dk0xxx delivery day before yesterday (23/10/2020), and I have been noticing problem, that I assume is manufacturing defect - regarding the microphone
It says "Microphone is disabled", but i have cross-checked in system settings, and says microphone is enabled. I've literally tried everything in my reach, but got nothing fruitful. This is a very important requirement for me, who is supposed to attend online meets and classes.
After everything I tried since daybefore yesterday, I assume this to be a manufacturing defect.
I hope to get a suitable remedy for this as soon as possible.
10-24-2020 11:38 PM
What is your gaming laptop 15-dk0xxx ? For example
HP Gaming Pavilion - 15-dk0049tx
Did you upgrade/downgrade your machine ? Please try
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105562.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Then test Input sound from settings.
Regards.
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10-25-2020 02:51 AM - edited 10-25-2020 03:35 AM
- Laptop is HP Pavilion Gaming Laptop 15-dk0268tx
- My laptop is brand new, so I dont intend to upgrade/downgrade right now and risk warranty loss.
I uninstalled the realtek sound driver, and installed the .exe file as directed, and there is no change about the microphone :(( Its still not working