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‎07-09-2018 11:47 AM

HP Recommended
Product: spectre x360
Operating System: Microsoft Windows 10 (64-bit)

so the front right speaker of my hp spectre x360 13inch is not working, and the other speakers dont sound very good anymore, i fear they may be on the way out as well. does hp sell spare parts for their computers?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2018 03:56 PM

HP Recommended

@MonLee

 

https://www.ebay.com/itm/907343-001-907344-001-GENUINE-HP-SPEAKER-KIT-FRONT-REAR-SPECTRE-13-W-13-W02...

 

REO

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8 REPLIES 8

‎07-09-2018 12:40 PM

HP Recommended

@MonLee

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

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‎07-09-2018 12:43 PM

HP Recommended

13-w023dx

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‎07-09-2018 12:52 PM

HP Recommended

Welcome to the forum @MonLee

 

Microsoft updates have been causing problems with Audio on many systems.

 

This is the updated driver for (Windows 10 v1703)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-13-w000-x360-convertible-pc/12...

 

Install and reboot.

 

I do not see on for (Windows 10 v1803) yet.

 

REO

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‎07-09-2018 02:24 PM

HP Recommended

already installed that driver. i am 100% certain the hardware is faulty. i havent taken it apart to check if the connections are just loose or something yet, just trying to figure out what my options are for now, id rather not have to look for an aftermarket solution for this, the speakers that came with the laptop sounded amazing when new and i just want replacements.

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‎07-09-2018 03:56 PM

HP Recommended

@MonLee

 

https://www.ebay.com/itm/907343-001-907344-001-GENUINE-HP-SPEAKER-KIT-FRONT-REAR-SPECTRE-13-W-13-W02...

 

REO

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‎07-09-2018 04:02 PM

HP Recommended

@MonLee

 

HP Spectre 13-w000 x360 Convertible PC - FRU Remove/Replace Videos

 

http://h20574.www2.hp.com/Media/4D7F9E25-B3FC-4B20-B7DF-FE3415FB627F/sph_fru_frameset-en.htm

 

REO

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‎07-09-2018 04:23 PM

HP Recommended

cool ty, so i assume hp does not sell parts then?

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‎07-10-2018 01:35 AM

HP Recommended

@MonLee

 

Yes, they do sell the parts but they would charge 10x what you can get them for on the open market.

 

REO

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