sound drivers

Gizzy237 · ‎05-10-2025

i have a hp laptop model(15m-dr0012dx) i was using the laptop very well every thing is ok. so i had an issue with my storage so i had to reinstall the same system that was there. so when installing it, i had an issue of NO AUDIO DEVICE IS INSTALLED. So i when to the official hp website to down load the drivers. downloaded the drivers that was shown an it was installed but the problem of NO AUDIO DEVICE IS INSTALLED was not solve. So right now dont know what to do.

Hawks_Eye · ‎05-11-2025

Hi @Gizzy237

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Since you've already downloaded and installed the official HP sound drivers but still see the "No Audio Device Installed" error, let's try a few additional steps:

1. Check Device Manager for Missing Drivers

Press Win + X → Select Device Manager.
Expand Sound, Video, and Game Controllers.
If you see a yellow warning icon or missing audio device, right-click and select Update Driver → Search automatically.

2. Uninstall & Reinstall Audio Drivers

In Device Manager, right-click your audio device → Uninstall device.
Restart your laptop—Windows should automatically reinstall the driver.

3. Run Windows Troubleshooter

Go to Settings → System → Troubleshoot → Other Troubleshooters.
Select Playing Audio → Run the troubleshooter.

4. Check BIOS Settings

Restart your laptop and press F10 to enter BIOS.
Look for Integrated Audio settings—ensure it's enabled.

5. Install HP Support Assistant

Download HP Support Assistant from HP’s official site.
Run the tool—it can detect missing drivers and install them automatically.

6. Perform a Hard Reset

Turn off your laptop, unplug it, and hold the power button for 30+ seconds.
Restart and check if the issue persists.

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Take care, and have an amazing day!

Regards,

Hawks_Eye

I'm an HP Employee.

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