sound has stopped working and cannot get it re-enabled in settings.

[Randyrebel]

sound stopped working overnight and cannot get re-enabled in Settings. The soundbar indicates off and will not turn on? Thanks

[VikramTheGreat]

Hi @Randyrebel,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand you're having an issue where the sound on your HP Pavilion Laptop PC 15-eg2000 (Product ID: 4U8D7AV) has stopped working, and the volume bar shows muted and cannot be toggled back on, even in Settings. Let's walk through the proper troubleshooting steps.

Step 1: Basic Checks

1. Check the physical mute key:
   Your laptop may have a physical mute key on the keyboard (often F6, F8, or with a speaker icon).
   ➤ Press it once and check if the sound returns.
    
2. Plug in and remove headphones:
   ➤ Try plugging in a headset and removing it — this can reset the audio routing.

Step 2: Restart Windows Audio Services

1. Press Windows + R → type services.msc → press Enter.
2. Scroll to Windows Audio and Windows Audio Endpoint Builder.
3. Right-click each one → Click Restart.

Step 3: Check Sound Output Device

1. Go to Settings → System → Sound.
2. Under Output, make sure the correct device (e.g., “Realtek Audio” or “Speakers”) is selected.
3. Click Test to see if any sound plays.

Step 4: Reinstall the Audio Driver

1. Right-click the Start button → choose Device Manager.
2. Expand Sound, video and game controllers.
3. Right-click your audio device (e.g., “Realtek Audio”) → click Uninstall device.
4. Restart your computer — Windows will reinstall the driver automatically.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support