sound issue

[Vernekar]

Hi Team,

Laptop sound not working. I need help on this? Is this software issue or Speaker issue?

If anyone can screen mirror and check my laptop so that i can take this laptop to service center. 

Regards,

Nithin

Edited

[Garp_senchau]

@Vernekar, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear you're having trouble with your laptop's sound. Here are a few steps you can try to diagnose the problem:

Check Sound Settings:

• Ensure that the sound is not muted. You can check this via the sound icon on your taskbar.
• Verify that the correct playback device is selected if you have multiple audio devices.

Update Audio Drivers:

• Go to "Device Manager" on your laptop and check if there are any updates available for your audio drivers.

Check for External Devices:

• If you're using external speakers or headphones, ensure they are properly connected and working.

Run Audio Troubleshooter:

• Use the built-in Windows Audio Troubleshooter to detect and fix issues automatically.

Also, you may refer to this guide: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,