sound recording

[bazboflas]

when recording audio, long tones greater than 2 seconds are cut off.  speech recording works but if a tone is held it is cut off and nothing recorded until speech begins again

[Deep_World · Accepted solution]

Hi @bazboflas,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which HP laptop model are you using?
• Are you recording with the built‑in microphone or an external mic?
• Does the issue happen across all apps, or only in one program?

 Troubleshooting steps you can try:

1. Check Microphone Enhancements
   • Go to Control Panel → Sound → Recording tab.
   • Select your microphone → Properties → Enhancements.
   • Disable “Noise suppression” or “Automatic gain control” — these can cut off continuous tones.
2. Update Audio Drivers
   • Open Device Manager → Sound, video and game controllers.
   • Right‑click your audio device (Realtek/Bang & Olufsen) → Update driver.
   • Or download the latest driver from HP’s support site for your laptop model.
3. Test in Different Apps
   • Try recording in Windows Voice Recorder and another app like Audacity.
   • If tones are cut off in one app but not the other, it may be software settings rather than hardware.
4. Microphone Privacy Settings
   • Go to Settings → Privacy & Security → Microphone.
   • Ensure the apps you’re using have permission to access the microphone.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[bazboflas]

I did find the enhancements, switched to off and recording works normally.  Thanks.

[Deep_World]

Hi @bazboflas,

Thanks for your response.

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World