sound volume auto-adjusting down

[Adrian1963]

Problem started 12 hours ago when using BBC iPlayer, but is not exclusive to this. Have tried suggested fixes offered by HP Virtual Assistant, but no change in situation. Have installed a Windows update recently, but not just prior to the problem starting.

[zambomba]

I have the same problem ever since I purchased this 😞

It always sound like it's going to have good sound quality and one second later it automatically lowers the volume.

Why?

[DARIUSMCS]

I have the same problem since yesterday, I have done all the updates of drivers and windows and persists. We need an urgent solution to this problem please

[DARIUSMCS]

Thanks to friend @Banhien the problem has been solved by doing the following:

Please do a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,

            https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

[DARIUSMCS]

Thanks to friend @Banhien the problem has been solved by doing the following:

Please do a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,

            https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

[AndyRath]

I went round and round too...this post has just saved my sanity https://h30434.www3.hp.com/t5/Notebook-Audio/My-speakers-have-gone-very-quiet-even-at-full-volume-Th...

I've cleaned up my AMD drivers using the tool suggested and it's solved it!

[FFPhil]

I have done this 'fix'. It has not worked!

[AndyRath]

Try the fix in this post...it worked for me https://h30434.www3.hp.com/t5/Notebook-Audio/My-speakers-have-gone-very-quiet-even-at-full-volume-Th...

[fmluk]

https://h30434.www3.hp.com/t5/Notebook-Audio/My-speakers-have-gone-very-quiet-even-at-full-volume-Th...

I also gave a try, so far working

steps:

* goto https://www.amd.com/en/support/kb/faq/gpu-601

* download AMD Cleanup Utility for Windows® 7, Windows 8.1, and Windows 10 64-bit

* Follow run instructions

* Hit finish and select restart now

[Bug_Locker]

Hi. The solution is here : https://answers.microsoft.com/el-gr/windows/forum/all/%cf%80%cf%81%cf%8c%ce%b2%ce%bb%ce%b7%ce%bc%ce%...