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HP Recommended
Microsoft Windows 8.1 (64-bit)

hello folks,

i have a HP ProBook 450 GO notebook with an audio issue, the speaker is at maximum level but i can barely hear anything coming from the laptop. tried to download drivers from the hp website with no luck at all.

any advice will be greatly appreciated.

thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The HP ProBook 450 GO notebook uses the following driver for windows 8.1

 

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65011.exe

 

If you get an error message installing the driver please report it.

 

In addition to the volume control on the desktop provided by windows, the app you are using may have its own volume control that works independently of the OS one.

 

There is (may) also a volume mixer that controls sound level for System sounds.  Are all sound low volume or just the system sounds?

 

Your system should also have  stereo settings.  Possibly the sound setting for left and right channel need to be adjusted.

 

I do not have your 450 G0 notebook nor do I have any win8.1 systems so I am guessing as to the problem.  Please consider using the still free upgrade to windows 10


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 REPLIES 2
HP Recommended

The HP ProBook 450 GO notebook uses the following driver for windows 8.1

 

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65011.exe

 

If you get an error message installing the driver please report it.

 

In addition to the volume control on the desktop provided by windows, the app you are using may have its own volume control that works independently of the OS one.

 

There is (may) also a volume mixer that controls sound level for System sounds.  Are all sound low volume or just the system sounds?

 

Your system should also have  stereo settings.  Possibly the sound setting for left and right channel need to be adjusted.

 

I do not have your 450 G0 notebook nor do I have any win8.1 systems so I am guessing as to the problem.  Please consider using the still free upgrade to windows 10


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

it worked wonders,

thank you so much!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.