speakers issue

[jovannn]

Hey,i need help with my speakers,just recently got laptop and sound of speakers is weird.Feels like it changes volume on its own,idk if thats how its supposed to be but if i could i would like to change it.I did look for windows updates ,it seems like the driver is up to date.Thanks !

[Irfan_06 · Accepted solution]

Hi @jovannn,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the speakers on your Laptop.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

If you are getting similar sound from the internal speakers, there is an issue with the hardware.

If the hardware is working fine. Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[jovannn]

Thanks,it works flawless right now! ❤️

[Irfan_06]

Hi @jovannn,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support

[jovannn]

Yeah bad news,sooo it did work couple weeks but than with new windows update it got problems again.Maybe i didnt explain it best last time,so this is exactly whats wrong with my speakers .Lets say im listening to music and i turn on max volume and it will work couple minutes before sound cuts out and starts slowly reducing volume, to still reasonable volume (it doesnt completely go to 0), but i cant achieve highest volume.Sorry for bothering again,thanks

[Nal_NR]

Hi @jovannn,

Welcome back to the HP Support Community. 

I'd be happy to help you! 

That's not good. Thank you for performing the recommended steps, I see that it has not helped. 

Have you tried updating the Bios after the Windows update? If not kindly do so. Click here and also the audio drivers. 

If this does not help, I recommend you contact phone support or the nearest service center. 

Check if there is any issue with the hardware on the speakers. CLICK HERE

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[jovannn]

Hello,yeah i got HP support assistant app installed,and i get 0 new drivers to update there,i did update bios first time i tried to fix it

[Nal_NR]

Hi @jovannn,

Thanks for writing back. Did you run the hardware test? What does it say?

Did you get the test passed or any failure code?

[jovannn]

Hey,yeah i ran hardware test and passed it.If this will help somehow i figured out when im messing around with speaker settings it will make volume reach max but again for only minute or two,for example turning on mono audio.Kinda weird situation if u ask me 😄

[Nal_NR]

Hi @jovannn ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!