speakers seem disconnected

[lamama]

today quite suddenly the speakers on my HP stopped working, inclusing headphone. when sound is own I can hear the screech sound of speakers not connect.  I went through everything recommended ; update driver, uninstall reinstall driver, re-update BIOS, remove all accessories, go thru the Advance tab of speaker properties and change the various things reco'd. rebooted each time, and alas, it is still like the speakers are not connected.

The laptop lives on a desk and rarely moves, I cannot point to any external abuse.

Realtek High Definition Audio(SST) with latest driver RTKVHD64.sys  version  6.0.9126.1

My life is on Zoom. How to fix this?!

Thanks!

[Echo_Lake]

@lamama

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.

However, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the exact product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[lamama]

Hi, Thanks for replying. My last resort was the restore point and it seems to have solved the problem. I am worried now about future updates...

[Echo_Lake · Accepted solution]

@lamama

Thank you for posting back.

I am glad to know that you managed to resolve the issue.

• Windows updates are typically released twice per year and include new functionality and capabilities as well as potential fixes and security updates. In future, if you come across any challenges updating windows or drivers, refer to: Fix Windows Updates

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.