speakers silent after W10 2004 update

[FrankFezza]

We have 2 identical laptops - Pavilon x360 Convertable 14-ba1xx - which have just had the W10 2004 updates applied along with Office 354 updates. Both have the same problem in that the speakers sound is silent, but Bluetooth, USB AND the round jack all produce sound.  I have tried video, audio on-line video and Zoom and it is the same for all sources

I have checked and we have the latest drivers, I have used the sound trouble shooter, but not yet uninstalled and re-installed anything as we use them for business and have a lot of zoom calls at present.  I have also checked the levels and the mixer leves and all are 100%.

What is the reliable solution please?

[The_Fossette]

@FrankFezza

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[FrankFezza]

The Machine is - HP Pavilion x360 - 14-ba104na

Serial Number – 8CG911K8GR (using the WMIC command)

OS - <MS Windows 10 Home version 10.0.19041

[The_Fossette]

@FrankFezza

Thank you for the information.

I recommend you download and install the audio driver from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92920.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe