the audio control cannot be adusted. The volumn icon doesn't appear. It's stuck at 28%

[CJGale]

HP 2000 PC  - Volumn problem.  I've tried the HP Troubleshooter.  All Windows updates are installed but the volumn control is stuck at 28%.  What happened to change things all of a sudden?  My husband also has an HP laptop & he's having the same problem.    Both have Windows 10.  Days of going thru the cute HP Support girlie is so frustraing!

[asmita6658]

@CJGale

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio control.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps - 

Step 1 Run Audio troubleshooter -

1) In Windows, find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.type

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, try updating the computer -

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 

Have a great day!